I hold a great deal of optimism for the next few years. There is pent-up demand for some services, and others will see steady, continued growth. Here are some of the opportunities I see. Which … Read More
Separate Performance From Potential
A common mistake is to correlate good or excellent performance to high potential and/or average performance to a lack of potential. The best leaders have learned how to separate these two unique measures, and how … Read More
It Has Been the Best of Times and the Worst of Times
Books will be written, and movies will be filmed about 2020 and 2021, the years a raging pandemic brought the world to its collective knees. It has been both the best of times and the … Read More
What to Read and Listen to in 2021
It’s one of my favourite times of the year! I share recommendations on what to read or (listen to) as we head into 2021, and leave a troubled year behind. I would love to hear … Read More
Risk: A Crisis Does Not Excuse Poor Products or Service
The restrictions and protocols to prevent the spread of COVID have had and will continue to have a long-term economic impact. Unfortunately, retail, hospitality, travel and tourism will be most heavily impacted. On the other … Read More
Keeping Your Eye on the Ball
Public, private, and not-for-profit boards and their directors are equally vulnerable to reputational risk. I have seen situations in which directors have taken their eye off key risks and reputational damage ensues. This article in … Read More
Regaining Perspective
My most successful clients are better than average at keeping things in perspective. Those same wildly successful people sometimes lose perspective. It can be insidious. Others may see a change in us before we do. … Read More
The Art and Science of Scenario Planning
Scenario planning is an important exercise for boards. An effective strategic plan is grounded in thoughtful assumptions and analysis. Management teams rely on a 3 to 5-year plan from which to create their annual plans. … Read More
Let Your Business Decisions Mirror the Best Investment Behaviours
We are past the mid-point of 2020, with little clarity of what the future holds. We can expect global borders to remain closed or at least restricted for several more months, with some travel restrictions … Read More
Is This Our Intended Destination?
Much will be written about the year 2020. Black Lives Matter. Statues overturned. Calls to defund police forces. A pandemic’s wildfire effect through long-term care homes and metropolitan cities. Children removed from schools. Masked faces on … Read More