Many organizations aren’t aware that disruption is going to eliminate entry-level jobs. Everybody understands that it’s happened in manufacturing; we have seen robotics taking place of jobs that were done by human beings. Disruption is also going to affect education, banking and financial services, and even other professional jobs.

Let’s look at banking as an example. Banking and insurance companies utilize call centres and have for a long period of time. Call centres have taken on many functions that once happened at a bank branch. For example, people call a call centre to do many tasks so they no longer need to visit a local bank branch or insurance office.

RBC has a fantastic online robot. I have a credit card with RBC and when I called to pay my balance, I was pleasantly surprised with this robot that actually has a personality. I don’t need to talk to the customer service representative, I don’t need to have a conversation with anyone in the call centre, so those call centre jobs are ultimately going to be eliminated.

Like call centre jobs, jobs in bank branches or even within insurance companies that require a person on the other end of the telephone traditionally are the entry-level jobs for those organizations. These jobs will also be eliminated. What does that mean for the students graduating from university? What are those next and new entry-level jobs going to be?

Companies are still going to want to bring in those young, bright people, but current entry-level jobs aren’t going to exist anymore. They need to be ahead of the curve, figuring out what other jobs are going to bring in new talent.

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© 2019 Lorraine A. Moore. All rights reserved. Permission granted to excerpt or reprint with attribution.