When I wrote my first book, Feet to the Fire, people believed that creating an accountability culture meant, “To hold people’s ‘feet to the fire,’ I just need to make sure they do everything they said they’re supposed to do.” In reality, it is some of that, but it’s more about holding your own feet to the fire first.
Creating Sustained Accountability
When I was working for TD Bank in early 2000, we were merging TD and Canada Trust. It was a massive change for the organization. We were bringing together two cultures and trying to create a new blended one.
A Tale of 2 Car Companies
A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…
Feet to the Fire© Starts with YOU
In many of my client engagements, I assist organizations that wish to create a culture of accountability. While everyone quickly grasps what it means to hold someone’s feet to the fire (and how that contributes to a culture of accountability) they are sometimes surprised to learn that the finger they are pointing to others, is first and foremost, pointing back at them…
Waiting for the Train
In major metropolitan centres across North America, commuters and municipalities are left waiting for the train, specifically Bombardier trains. Subway cars destined for Montreal have been delayed by 4 years. How is it possible that … Read More
Creating an Accountability Culture
In by book, Feet to the Fire: How to Exemplify and Create the Accountability that Creates Great Companies, I speak to the importance of creating an accountability culture. With greater accountability, leaders and peers hold … Read More