According to polls, 44 percent of Americans working from home would like to continue that arrangement. In Canada, while two-thirds of those polled indicated they missed their work colleagues, roughly 80 percent said they would … Read More
Risk: A Crisis Does Not Excuse Poor Products or Service
The restrictions and protocols to prevent the spread of COVID have had and will continue to have a long-term economic impact. Unfortunately, retail, hospitality, travel and tourism will be most heavily impacted. On the other … Read More
Setting a High Bar in Customer Service & Keeping It There
Introducing Marlo Brausse, owner of Barre Body Studio in Calgary Canada, and this edition’s Feet to the Fire Hall of Fame inductee.
Human Interaction Still Wins the Day
Do you remember the catchphrase from Cheers, the 11-year sitcom, “Where Everybody Knows Your Name”? One of the reasons that phrase resonates so well with many of us is that we feel valued…
Seeing is Believing
Monkey See Optical is the first inductee into my new Feet to the Fire© Hall of Fame. I will be featuring exceptional businesses, recognizing their efforts and strengths. If you know of a business you think should be featured, contact me.
A Tale of 2 Car Companies
A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…