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Responding to the Decline in Customer Loyalty

Lorraine MooreMay 7, 2018360 Degree CEO, Feet to the Fire, Leadership

Responding to the Decline in Customer Loyalty - Lorraine Moore

There’s been a really interesting shift across the planet.  Consumers are placing more trust in the Airbnb person who has a photo (that may not even be theirs) on a website, than they do in the Four Seasons, which is …

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