After 80 years of technology, would you believe that a 1930s car can beat a minivan on the mountain roads of Colorado? I have been learning about cars for many years. My stepson is a … Read More
Ask The 5 Whys
Responding to “why” can be powerful, particularly when you are in a situation that is emotionally charged. I have been in multiple situations recently where asking “why” has been necessary. While my clients were trying to … Read More
One Step From Flawless
Gramercy Tavern in Manhattan has been operating in a historic building for over 20 years. While attending meetings in Manhattan, my American colleagues and Constance Dierickx and Linda Henman and I went to Gramercy for lunch.
Although we arrived late for our reservation, they were welcoming and courteous…
Creating Sustained Accountability
When I was working for TD Bank in early 2000, we were merging TD and Canada Trust. It was a massive change for the organization. We were bringing together two cultures and trying to create a new blended one.
A Tale of 2 Car Companies
A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…
Recipe for Innovation
Every leader I meet with really and truly wants to create more innovation and wants to embrace people’s ideas. Sometimes it gets locked down and knocked down in so much of the bureaucracy and the processes that exist within organizations. Here is what I see that is most effective.
Why Business is Like Cross Country Skiing
Under a brilliant blue sky on a January day, I was reminded of both some of the smartest and some detracting business practices that I observe with clients.
Straddling the Present and Future
Recently I flew to San Jose del Cabo, having departed from Calgary’s international terminal. The new terminal and hotel opened in 2017 and is filled with natural light. While YYC served a record number of passengers in 2017, the newest concourse and terminal is not yet at capacity as it was planned and constructed for 30-year capacity.
Responding to the Alarm
The alarm has been sounded. George Soros, in a speech at the World Economic Forum in Davos, commented, As Facebook and Google have grown into ever more powerful monopolies, they have become obstacles to innovation and they … Read More
Disruptor or Disrupted
Are you playing offense or defense? One need not be a sports aficionado to understand the nuances of approaching your business and/or your life from an offensive or defensive position. Advancements in technology, decades of global trade, pending tax reform and more sophisticated and dividend-hungry shareholders are…