Operational Excellence

/Operational Excellence

Disruptor or Disrupted

By |November 1st, 2017|Leadership, Operational Excellence|

Are you playing offense or defense? One need not be a sports aficionado to understand the nuances of approaching your business and/or your life from an offensive or defensive position. Advancements in technology, decades of global trade, pending tax reform and more sophisticated and dividend-hungry shareholders are...

Why I Remain an Optimist

By |August 16th, 2017|Operational Excellence, Personal Effectiveness|

While Wall Street Journal and Financial Times headlines predominantly feature Fortune 500 firms, small business fuels much of the economic growth and job creation across the globe. Entrepreneurs are not equal to small. Consider Tesla, Virgin, G Adventures, Starbucks, Facebook, and Amazon. Today I want to feature and celebrate a unique set of entrepreneurs. In 2005, Kiva was formed by a small group of friends. In the early days, they had to exchange Premal Shah's guitar for...

Waiting for the Train

By |July 18th, 2017|Leadership, Operational Excellence|

In major metropolitan centres across North America, commuters and municipalities are left waiting for the train, specifically Bombardier trains. Subway cars destined for Montreal have been delayed by 4 years. How is it possible that no one realized some of the planned train cars would not fit through Montreal tunnels? On a recent trip to New [...]

Why Ohio’s War on Drugs Matters to Your Industry

By |June 20th, 2017|Leadership, Operational Excellence|

Ohio's War on Drugs matters to oil and gas, transportation, banking and your industry, too. It is an all-star cast. Purdue Pharma, Johnson & Johnson, Teva Pharmaceutical, Allergan and Endo Health Solutions have been targeted by the state of Ohio for...

Buck the Trend

By |March 29th, 2017|Leadership, Operational Excellence, Team Effectiveness|

Over the past several months, I have seen half a dozen examples of ageism when organizations have cited a reluctance to promote talented and experienced executives as "they are likely only going to work a few more years." The irony is that the boards for many of these same companies are seeking director candidates with decades of [...]

The High Cost of Failure at Work

By |January 18th, 2017|Operational Excellence|

Our fees, revenue targets and budgets are built on the premise of work being completed correctly the first time and technology operating as expected. When this does not happen, it is a direct hit to our profitability, brand and employee and customer satisfaction. Recently, within a short five days, I observed a litany of technology [...]

Feet to the Fire: How to Exemplify and Create the Accountability that Creates Great Companies

By |December 27th, 2016|Feet to the Fire, Leadership, Operational Excellence|

Available on Amazon.com Feet to the Fire is a go-to book for leaders at all levels. Its balance of personal accountability, practical wisdom, and optimism will inspire leaders by showing them what is possible in both their personal and professional lives. Feet to the Fire provides inspiring examples and practical tools to benefit a range of [...]

Preparing CEO Successors

By |November 2nd, 2016|Leadership, Operational Excellence, Team Effectiveness|

In my last newsletter, I referenced my vivid memory of Ed Clark, former CEO, TD Bank Financial Group, saying to his executives, “If any of you want my job and I hope some of you do, you need to know it is 24 hours a day, 365 days a year.” I reflected on his message [...]

Eyes Wide Open

By |October 19th, 2016|Leadership, Operational Excellence, Team Effectiveness|

I vividly recall sitting at CEO Ed Clark’s table several years ago and him saying to us, “If any of you want my job, and I hope some of you do, you need to know it is 24 hours a day, 365 days a year.” Being the CEO does not start and end within an [...]

Business Lessons from KISS

By |September 21st, 2016|Operational Excellence|

Recently I attended a packed outdoor concert that included an active and engaging performance by KISS. Three things struck me about Gene Simmons and the band: Their longevity: I attended my first KISS concert as a young teen, swaying to Peter Criss’* ballad, Beth. The diversity of their fan base: The audience ranged from a [...]