A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…
Clear Expectations and Metrics are Powerful
Recently I joined a long line up at Thai Express, a fast food outlet in a food court. As I was 15th or so in line, I texted the client I was meeting and offered … Read More