Create a Feet to the Fire© Culture

Lorraine MooreFeet to the Fire, Personal Effectiveness

Create a Feet to the Fire Culture - Lorraine A Moore

When I wrote my first book, Feet to the Fire, people believed that creating an accountability culture meant, “To hold people’s ‘feet to the fire,’ I just need to make sure they do everything they said they’re supposed to do.” In reality, it is some of that, but it’s more about holding your own feet to the fire first.

A Tale of 2 Car Companies

Lorraine MooreOperational Excellence

A Tale of 2 Car Companies - Lorraine Moore

A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…

Feet to the Fire© Starts with YOU

Lorraine MooreFeet to the Fire, Leadership, Personal Effectiveness

Feet to the Fire Starts With YOU - Lorraine Moore

In many of my client engagements, I assist organizations that wish to create a culture of accountability. While everyone quickly grasps what it means to hold someone’s feet to the fire (and how that contributes to a culture of accountability) they are sometimes surprised to learn that the finger they are pointing to others, is first and foremost, pointing back at them…

Waiting for the Train

Lorraine MooreLeadership, Operational Excellence

Waiting for the Train - Lorraine Moore

In major metropolitan centres across North America, commuters and municipalities are left waiting for the train, specifically Bombardier trains. Subway cars destined for Montreal have been delayed by 4 years. How is it possible that … Read More