When I wrote my first book, Feet to the Fire, people believed that creating an accountability culture meant, “To hold people’s ‘feet to the fire,’ I just need to make sure they do everything they said they’re supposed to do.” In reality, it is some of that, but it’s more about holding your own feet to the fire first.
A Tale of 2 Car Companies
A good friend purchased a high-end Porsche SUV several months ago, around the same time I bought a Lexus. As former executives at Fortune 500 companies, we understand the importance of interactions between frontline staff and customers. The clients’ experience can…
Feet to the Fire© Starts with YOU
In many of my client engagements, I assist organizations that wish to create a culture of accountability. While everyone quickly grasps what it means to hold someone’s feet to the fire (and how that contributes to a culture of accountability) they are sometimes surprised to learn that the finger they are pointing to others, is first and foremost, pointing back at them…
Create a Corporate Culture of Heroism
Sometimes, world events, large or small, take greater prominence over sharing business tips and techniques. Like many others, I am saddened by the fatalities and injuries suffered…